Privacy Policy

Effective Date: Jan 10, 2026

At PandaExo, we are committed to powering a greener future through innovation and transparency. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, purchase our factory-direct EV charging stations, or source our power semiconductor components.

1. Information We Collect

To provide professional-grade energy solutions and maintain our high standards of R&D innovation, we collect several types of information:

Personal Identification Information: Name, email address, phone number, and job title (especially for our B2B partners and OEM/ODM inquiries).
Business Details: Company name, industry, and geographic location to better serve regional needs through our hubs in Hefei, Chengdu, and Dubai.
Technical Data: IP addresses, browser types, and usage patterns collected through cookies to optimize our “Smart Energy Platforms” and website performance.
Transaction Data: Details regarding orders for bridge rectifiers, AC/DC charging stations, and customized power solutions.

2. How We Use Your Information

We utilize the data we collect to ensure a seamless transition to green mobility:

Order Fulfillment: To process and deliver bulk semiconductor orders or large-scale charging infrastructure projects (such as our 300-station State Grid deliveries).
Customer Support: To provide technical assistance for installation, troubleshooting, and software integration for our smart wallboxes and fast chargers.
R&D and Innovation: Aggregated, non-identifiable data helps our core technical team and the Energy Institute of Hefei University of Technology improve our hardware and cloud-based software.
Marketing & Communication: To keep you informed about new product launches, such as high-frequency wireless charging or updated silicon bridge rectifier series.

3. Data Sharing and Disclosure

PandaExo does not sell your personal data. We only share information with trusted partners necessary for our operations:

Logistics Partners: To manage international shipping via the China-Europe Railway Express or air freight.
Strategic Branches: Information may be shared between our Hefei headquarters, our Sichuan strategic branch, and our Dubai international hub to provide localized support.
Legal Compliance: We may disclose information if required by law to protect our intellectual property rights, including our 14 utility model patents and software copyrights.

4. Security of Your Information

We treat your digital data with the same level of care we apply to our hardware. Just as our products feature UL 94V-0 flammability-rated plastics and IP54/IP67 protection, our digital infrastructure employs industry-standard encryption and security protocols to prevent unauthorized access or data breaches.

5. International Data Transfers

As a global provider with a presence in China, the Middle East, Europe, and North America, your data may be processed in different regions. We ensure all transfers comply with international data protection standards to keep your information secure regardless of where it is stored.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These allow us to remember your preferences and understand which of our solutions—be it residential AC chargers or heavy-duty DC fast chargers—are most relevant to your needs. You can manage your cookie preferences through your browser settings.

7. Your Rights

Depending on your location, you may have the following rights regarding your data:

Access: The right to request copies of your personal data.
Correction: The right to request that we correct inaccurate information.
Deletion: The right to request that we erase your personal data under certain conditions.
Objection: The right to object to our processing of your data for marketing purposes.

8. Contact Us

If you have any questions about this Privacy Policy or how PandaExo handles your data, please contact our support team: Email: [email protected]